High level Processes for a Government Agency
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Client
A governmental agency in the security and surveillance area
Assignment
Approach
Benefits to the client
Bottomline
High level processes and process maps for all the "business" processes of the agency.
1. Studied the agency's organization structure and mapped its governance structure cascading down from the VMV statements down to the departmental processes.
2. Studied the "as is" processes, conducted a gap analysis, and issued a report on the process gaps as also gaps in the organization structure.
The exercise: 1. Resulted in clearly defined roles & responsibilities of each department and section.
2. Eliminated gaps and overlaps in inter-departmental hand-off of projects/processes.
3. Delivered a framework to measure outputs and outcomes, and
4. Served as a standard orientation guide for new hires and external auditors .
The Client gave IdealCap an award as part of their annual vendor excellence awards.